Welcome to our Frequently Asked Questions (FAQ) page! Here, you'll find answers to the most common queries and concerns our visitors and customers have. We've compiled this comprehensive list to provide you with quick and accurate information about our products, services, policies, and more.

For any additional assistance, please feel free to reach out to us at support@wezteck.com.

How can we help?

Explore our FAQ Section

Who we are as a company

Why WezTeck?

WezTeck is a pioneering company with a vision to innovate the grooming and beauty industry by introducing products that will give our customers a time efficient, precise and personalized experience each use.

Our mission

WezTeck is on a mission to be a leading competitor in a new innovative world of haircuts and hairstyles. We plan to introduce several new products in the years to come, which will include more advanced technologies. Our mission is to supply our customers with the most quality hair products to
maximize their services.

domestic and international shipping policy

How long will it take for my package to arrive?

The delivery time for your package depends on the shipping option you selected. Standard shipping usually takes 3-5 days, while expedited shipping takes 1-3 days.

Do you ship international?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I track my package?

Yes, you can track your package using the tracking number provided in your shipping confirmation email. Simply visit our website or use our tracking portal to monitor the progress of your shipment.

What happens if my package is delayed or lost?

In the rare event of a delay or loss, please contact our customer support team. We will investigate the issue and take appropriate actions to ensure your package is delivered or replaced.

Can I change the delivery address after placing an order?

If your package hasn't been shipped yet, we might be able to update the address. Please contact our customer support as soon as possible to make the necessary changes.

How much will it cost to ship internationally?

International shipping costs vary depending on the destination country, package weight, and shipping method. You can get an estimate at checkout or by contacting our customer support.

How long will it take for my international package to arrive?

The delivery time for international shipments can vary significantly based on the destination and shipping method. On average, it takes around 7-10 days for standard international shipping and 3-7 days for expedited shipping.

Will I have to pay customs duties and taxes?

Customs duties and taxes may be applicable in your destination country. These charges are the responsibility of the recipient and are determined by local customs authorities.

What should I do if my international package is stuck in customs?

Customs clearance processes can sometimes cause delays. If your package is held in customs for an extended period, you can contact our customer support for assistance or reach out to the local customs authorities in your country.

Refunds and returns policy

Can I return an item without the original packaging?

While having the original packaging is preferred, you can still initiate a return as long as the item is in its original condition. Refer to our return policy for specific requirements.

What if I accidentally ordered the wrong product?

Mistakes happen! You can initiate a return for the incorrect product and place a new order for the item you intended to purchase.

Can I return a product if I've used it?

Our return policy generally applies to unused and unopened items. Used items may not be eligible for a full refund, but exceptions can apply depending on the circumstances.

How will I know when my return has been processed?

Once your return is processed, you will receive a confirmation email. This email will provide details about your refund or exchange.

What if I no longer have the original receipt?

Having the original receipt can expedite the return process, but if you no longer have it, our customer support team can assist you with finding an alternative solution.

Are there any items that are non-returnable?

Yes, certain items like personalized products or items marked as "final sale" may not be eligible for return. Check our return policy for a list of non-returnable items.

What happens if I receive a damaged or defective item?

We apologize for any inconvenience. Please contact our customer support within 15 days of receiving the item, and we will provide instructions for returning the damaged or defective product.

Can I exchange a product for a different size or color?

Yes, we offer exchanges for different sizes or colors of the same product, subject to availability. Contact our customer support to initiate an exchange.

How will I receive my refund?

Refunds are typically issued to the original payment method you used for the purchase. Depending on your payment provider, it may take a few days for the refund to reflect in your account.

WezTeck One Blade

What are the WezTeck One Blade?

Introducing the WezTeck One Blade - the revolutionary hair clipper blade that allows you to adjust the cutting length from #0 to #2 without having to remove or replace any guard. With its advanced technology, the One Blade makes it easier and faster to achieve the perfect look for your client, whether it's a buzz cut or a textured crop.

How do you clean the blade?

To effectively clean the WezTeck One Blade, begin by removing the guard from the blade. Thoroughly clean both the side rails of the blade and the inner sections of the guards, paying particular attention to the grooves. Ensure meticulous removal of all hair residues from the rails and the lever portion. This comprehensive cleaning regimen guarantees the optimal maintenance of your One Blade.

What clippers works with the One Blade?

Hair Clippers WezTeck is Compatible with:

Wahl:5 Star, Legend, Senior, Magic Clip

Babyliss: Fx, Limited Fx, Snap Fx, Limited LoProFx, Boost+

Andis: Envy Li, Beauty Master

JRL: FreshFade 2020C

Gamma:X- Ergo, Mag Ergo, Boosted, Absolute Alpha, Protégé, Skin Professional

Stylecraft: Instinct , Mythic, Saber, Apex, Rebel, Rogue, Ergo, Protégé, Absolute Alpha

Does the blade have warranty?

Yes, the blade is covered by a warranty.

Do you provide a cutting blade?

While we do not supply a cutting blade specifically, rest assured that any compatible cutting blade will seamlessly integrate with our fixed blade design.

WezTeck Duragz

What are the WezTeck Duragz?

Introducing the All-New WezTeck Silky and Velvet Duragz – Elevating silkiness and velvetiness to new heights, while fortifying strength with advanced design upgrades. Immerse yourself in a world of refined luxury and practicality as these durags harmonize style with the art of preserving waves overnight. Crafted to serve every waver, our durags boast an ingenious clip fastening at the back, sparing you the need to tie knots. Say goodbye to unwelcome slippage during sleep – WezTeck Duragz stay steadfast throughout. Experience the fusion of elegance and convenience that only WezTeck can deliver.

How do you clean the durag?

For proper care, it's essential to hand-wash the durag using your gentle touch and allow it to air dry. Remember to remove the buckle beforehand to ensure your safety and prevent any accidental discomfort.


Do you offer a wholesaling business?

Yes, we do provide a wholesaling business opportunity. If you're interested in purchasing our products in bulk for resale or distribution, please reach out to our dedicated wholesale team for further information, pricing, and partnership details. We're here to accommodate your business needs and establish a mutually beneficial relationship. The same goes for drop shipping.

Email address: wezteckwholesales@gmail.com

Get in touch

Have questions about your order, or a general enquiry?