Refund Policy

Customer Appreciation and Value

Thank you for selecting WezTeck. Your choice to patronize us is greatly appreciated, and we value your patronage. We take immense pride in offering products of unparalleled quality. Should your purchase not meet your expectations for any reason, please do not hesitate to inform us. We are committed to providing assistance.

Flexible Returns Policy

Our commitment to customer satisfaction is evident in our return policy. You are welcome to return any of our products within 30 days from the date of purchase. You have the option to exchange it for a different product or request a refund. It's important to note that if you are situated overseas and wish to return an item, shipping costs will be your responsibility. The same applies to exchanges.

Domestic/International Returns and Exchanges

Should you encounter a situation where you've received a damaged blade or product, our customer service team is at your service. Please contact them promptly so they can provide the necessary assistance. You have a window of 30 days to initiate this process, and the item in question should be unused. We regret to inform you that items returned in a used condition are not eligible for a refund.

Damage Assistance/Product Warranty

Considering unforeseen circumstances, we offer a valuable warranty plan priced at $19.99. Think of it as a safeguard for your product. We strongly recommend investing in this warranty plan, as it serves as protection against potential breakdowns that may occur after product usage. This is especially crucial, as products that have been used cannot be returned. This policy extends to our international buyers as well.

Restocking Fee

If you choose to return a previously used blade in excellent condition, a 20% restocking fee will be applied. This fee covers the meticulous processes of cleaning, resharpening, replacing the lever and spring, and reintegrating the item into our inventory.

For Further Support

Should you have any further inquiries, please don't hesitate to check our Q&A section below or reach out to us directly at support@wezteck.com. Your satisfaction is our priority.

How can we help?

Explore our FAQ Section

Can I return a product if I'm not satisfied with it?

Yes, we offer a return policy for products that don't meet your expectations.

How long do I have to initiate a return?

Our return window is typically 30 days from the date of delivery. Be sure to check our return policy for the specific timeframe applicable to your purchase.

Will I need to pay for return shipping?

Return shipping costs may vary based on the reason for the return and our return policy.

What items are eligible for return?

Most items are eligible for return, but there might be exceptions such as personalized or used items.

How long will it take to process my return?

Once we receive your returned item, our team will inspect it and process the return within 1-2 business days. Refunds will be issued to your original payment method.

Can I exchange a product for a different size or color?

Yes, we offer exchanges for different sizes or colors of the same product, subject to availability. Contact our customer support to initiate an exchange.

What happens if I receive a damaged or defective item?

We apologize for any inconvenience. Please contact our customer support within 30 days of receiving the item, and we will provide instructions for returning the damaged or defective product.

How will I receive my refund?

Refunds are typically issued to the original payment method you used for the purchase. Depending on your payment provider, it may take a few days for the refund to reflect in your account.

Can I return an online purchase in-store?

Our in-store return policy may differ from our online policy. Check our website or contact our customer support for information on whether in-store returns are accepted.

Can I return an item without the original packaging?

While having the original packaging is preferred, you can still initiate a return as long as the item is in its original condition. Refer to our return policy for specific requirements.

What if I accidentally ordered the wrong product?

Mistakes happen! You can initiate a return for the incorrect product and place a new order for the item you intended to purchase.

Can I return a product if I've used it?

Our return policy generally applies to unused and unopened items. Used items may not be eligible for a full refund, but exceptions can apply depending on the circumstances.

How will I know when my return has been processed?

Once your return is processed, you will receive a confirmation email. This email will provide details about your refund or exchange.

What if I no longer have the original receipt?

Having the original receipt can expedite the return process, but if you no longer have it, our customer support team can assist you with finding an alternative solution.

Can I cancel a return request after it's been initiated?

In some cases, it might be possible to cancel a return request before the item is shipped back. Contact our customer support immediately if you wish to cancel a

Are there any items that are non-returnable?

Yes, certain items like personalized products or items marked as "final sale" may not be eligible for return. Check our return policy for a list of non-returnable items.

What if I received a gift that I want to return?

We understand that gifts might need to be returned. Contact our customer support for assistance, and we'll guide you through the return process even if you don't have the original order information.

Can I return an item I purchased during a sale or promotion?

Generally, items purchased during a sale or promotion are eligible for return according to our standard return policy. However, the refund amount might reflect the discounted price.

What if I have multiple items to return from the same order?

You can usually return multiple items from the same order in a single return shipment. Ensure each item is properly packaged and labeled for easy processing.